At Cognitive Tech Fusion, we collect information that helps us provide better financial education services and seasonal budget adjustment tools. We only gather data that's necessary for delivering our educational programs and supporting your learning journey.
Information We Collect
Personal Information
This includes your name, email address, phone number, and location details when you register for our programs or contact us for support. We collect this during enrollment or when you reach out through our contact forms.
Educational Progress
We track your progress through our financial education modules, quiz results, and course completion status. This helps us personalize your learning experience and provide relevant budget adjustment recommendations.
Technical Data
We automatically collect information about your device, browser type, IP address, and how you navigate our website. This helps us improve our platform's performance and user experience.
Communication Records
When you contact our support team or participate in our educational forums, we keep records of these interactions to provide better assistance and track common questions.
How We Use Your Information
Your information serves specific purposes that directly benefit your educational experience. We don't use your data for unrelated marketing or sell it to third parties.
- Program Delivery: We use your contact information to send course materials, schedule updates, and important program announcements.
- Personalized Learning: Your progress data helps us suggest relevant modules and adjust difficulty levels to match your learning pace.
- Customer Support: We use your information to respond to questions, troubleshoot technical issues, and provide educational guidance.
- Platform Improvement: Technical data helps us identify areas where our website or educational tools can work better.
- Legal Compliance: In accordance with Thai data protection laws, we maintain certain records for regulatory purposes.
- Communication: We send program updates, new feature announcements, and educational tips that align with your interests.
Data Storage and Security
We take data protection seriously and implement multiple layers of security to keep your information safe. Our systems are regularly updated and monitored for potential vulnerabilities.
Security Measures: We use encryption for data transmission, secure servers with regular backups, and access controls that limit who can view your information. Our staff receives regular training on data handling best practices.
Data Location: Your information is stored on secure servers located in Thailand and adheres to local data protection requirements. We ensure that any international data transfers meet appropriate security standards.
Retention Period: We keep your educational records for three years after program completion to provide transcripts and reference materials. Contact information is retained as long as you maintain an active account with us.
Your Privacy Rights
Under Thai data protection laws, you have several rights regarding your personal information. We respect these rights and provide clear processes for exercising them.
- Access Right: You can request a copy of all personal information we hold about you, including your educational progress and communication history.
- Correction Right: If any of your information is incorrect or outdated, you can ask us to update it immediately.
- Deletion Right: You can request deletion of your personal data, though we may need to retain certain educational records for legal purposes.
- Portability Right: You can request your data in a standard format that can be transferred to other educational platforms.
- Objection Right: You can object to certain types of data processing, such as marketing communications.
- Restriction Right: You can request that we limit how we use your information while we address any concerns you have.
How to Exercise Your Rights:
- Send an email to our privacy team at [email protected] with "Privacy Request" in the subject line.
- Include your full name, email address used for registration, and specific details about your request.
- We'll verify your identity and respond within 30 days with the requested information or action.
- If you're not satisfied with our response, you can contact the Personal Data Protection Committee of Thailand.
Sharing and Third-Party Services
We limit data sharing to essential services that support our educational platform. We don't sell your information or share it for unrelated marketing purposes.
Educational Partners: We may share progress data with certified financial education providers who contribute content to our programs. These partners are bound by strict confidentiality agreements.
Technical Service Providers: Our platform uses secure hosting services, email delivery systems, and analytics tools. These providers can only access data necessary for their specific services.
Legal Requirements: We may disclose information if required by Thai law, court orders, or to protect the safety of our users and staff.
Business Transfers: If our company is acquired or merged, your data would transfer to the new entity under the same privacy protections outlined in this policy.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how users interact with our educational content.
Essential Cookies: These are necessary for basic website functionality, like keeping you logged into your account and remembering your course progress.
Analytics Cookies: We use these to understand which educational materials are most helpful and where users might be experiencing difficulties.
Cookie Management: You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our educational platform.
Updates to This Policy
We review and update this privacy policy annually or when we make significant changes to our data practices. Any updates will be posted on this page with a new "Last Updated" date.
Notification Process: For major changes that affect how we use your information, we'll send email notifications to all active users at least 30 days before the changes take effect.
Continued Use: By continuing to use our services after policy updates, you agree to the revised terms. If you disagree with changes, you can request account closure and data deletion.
Privacy Questions and Contact Information
Data Protection Officer: Cognitive Tech Fusion Privacy Team
Email: [email protected]
Phone: +66 74 221 424
Mailing Address: Floor 2, 501/1 Phaya Thai Road
Thanon Phaya Thai, Ratchathewi
Bangkok 10400, Thailand
Thanon Phaya Thai, Ratchathewi
Bangkok 10400, Thailand
Response Time: We respond to privacy inquiries within 2-3 business days and complete most requests within 30 days as required by Thai data protection regulations.